Contact Us
Whether you've spotted something that needs updating, want to ask about a bonus we've reviewed, or have feedback on how we rank Canadian online casinos, this is the place to reach us. We read every message that comes in, even if it takes us a little while to reply during busy periods.
What We Can Help With
Canadian Casinos covers new online casinos, welcome bonuses, payment methods and licensing across every Canadian province, and our contact channel is set up to deal with questions related to that coverage. Reasonable things to get in touch about include:
- Corrections to a review, bonus term or comparison table you believe is out of date
- Questions about how we rated or ranked a specific casino brand
- Suggestions for a new online casino you think we should review
- Feedback on the site itself, including anything that's hard to find or unclear
- General questions about how online casino bonuses, payments or licensing work in Canada
What we can't do is intervene on your behalf in a dispute with a casino operator, process withdrawals, or access your player account at any of the sites we review — those matters need to go directly to the casino's own support team, since we're an independent review site and not an operator ourselves.
Before You Reach Out
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- If your question is about safe play, deposit limits or self-exclusion tools, our Responsible Gambling page covers the support options available to Canadian players
- If you want to know how this site operates, who we are and how we're funded, see the About Us page
- If your question relates to how the site itself can be used, our Terms and Conditions page sets out the details
A Note on Independence
Canadian Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides which brands appear in our rankings or how they're scored, and it has no bearing on how we handle contact enquiries — a message from a reader is treated the same whether or not it relates to a listed operator.
Response Times
We aim to acknowledge messages as promptly as we can, though response times can vary depending on volume. For anything urgent — such as a live issue with money at an actual casino site, a locked account, or a delayed withdrawal — contact that operator's own support team directly, since they're the only ones with access to your account and transaction history.
What Happens After You Contact Us
- Your message is reviewed by our editorial team
- Corrections or factual updates are checked against our current research before any change is made to a page
- Suggestions for new casinos to review are logged and considered for future coverage
- General feedback helps shape how we structure future comparisons and guides
If you're weighing up which Canadian online casino to try next rather than getting in touch about the site itself, our reviews and comparison tables are the quicker route — they're built to answer exactly that kind of question without needing to wait on a reply.